FAQs
Frequently Asked Questions (FAQs)
1. What types of products do you offer at HJE's & YOU? We offer a wide range of fashion and jewelry items, including trendy apparel, stylish accessories, and elegant jewellery pieces. Our collection is designed to cater to various tastes and preferences.
2. How can I place an order? You can place an order directly on our website by browsing through our product categories, selecting your desired items, and following the checkout process. Alternatively, you can contact our customer service team for assistance with placing an order.
3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can choose your preferred method during checkout.
4. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.
5. What is your return and exchange policy? We offer a return and exchange policy within 30 days of receiving your order. To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags attached. Please contact our customer service team for instructions on how to initiate a return or exchange.
6. Do you offer international shipping? Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy for more details.
7. How can I contact customer service? You can reach our customer service team via email at info@hjesandyou.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
8. Are your jewelry items hypoallergenic? We strive to ensure that our jewelry items are made from high-quality materials. If you have specific concerns about allergies or sensitivities, please check the product descriptions or contact us for more information.
9. How can I stay updated on new arrivals and promotions? To stay updated on our latest arrivals, promotions, and exclusive offers, subscribe to our newsletter and follow us on social media. We regularly share updates and exciting news with our customers.
1. What types of products do you offer at HJE's & YOU? We offer a wide range of fashion and jewelry items, including trendy apparel, stylish accessories, and elegant jewellery pieces. Our collection is designed to cater to various tastes and preferences.
2. How can I place an order? You can place an order directly on our website by browsing through our product categories, selecting your desired items, and following the checkout process. Alternatively, you can contact our customer service team for assistance with placing an order.
3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can choose your preferred method during checkout.
4. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.
5. What is your return and exchange policy? We offer a return and exchange policy within 30 days of receiving your order. To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags attached. Please contact our customer service team for instructions on how to initiate a return or exchange.
6. Do you offer international shipping? Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy for more details.
7. How can I contact customer service? You can reach our customer service team via email at info@hjesandyou.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
8. Are your jewelry items hypoallergenic? We strive to ensure that our jewelry items are made from high-quality materials. If you have specific concerns about allergies or sensitivities, please check the product descriptions or contact us for more information.
9. How can I stay updated on new arrivals and promotions? To stay updated on our latest arrivals, promotions, and exclusive offers, subscribe to our newsletter and follow us on social media. We regularly share updates and exciting news with our customers.